24/7 Support Available

Get in Touch

Have questions? Need help? Our support team is here for you 24/7. Choose your preferred way to reach us below.

Recommended

Live Chat

Fastest way to get help. Our support team is online 24/7.

Start Chat

Support Ticket

For complex issues that need detailed investigation.

Open Ticket

Email

Send us an email for sales or partnership inquiries.

support@nepalcloud.com.np

How Can We Help?

Select a topic to learn more or contact us directly for assistance.

Billing & Payments

  • UPI payment via Fonepay
  • Invoice and receipt requests
  • Plan upgrades and downgrades
  • Refund inquiries

Technical Support

  • Website not loading
  • Email configuration
  • SSL certificate issues
  • Database problems

Sales & Pre-sales

  • Custom hosting requirements
  • Bulk or reseller accounts
  • Feature comparisons
  • Migration assistance

Account Management

  • Password reset help
  • cPanel access issues
  • Domain transfers
  • Account cancellation

For Indian Customers

We have made it easy for Indian businesses to work with us. No international payment hassles, no currency conversion fees.

  • Pay via UPI

    Use any UPI app to pay through our Fonepay integration. Contact support for details.

  • Hindi Support Available

    Our support team can assist you in Hindi and English.

  • Invoice in INR

    Request invoices in Indian Rupees for your accounting needs.

Payment Process

  1. 1

    Choose Your Plan

    Select the hosting plan you need

  2. 2

    Contact Us

    Open live chat or a support ticket

  3. 3

    Pay via UPI

    We will share Fonepay payment details

  4. 4

    Get Activated

    Your account is set up within minutes

Frequently Asked Questions

How do I pay via UPI?

Contact us via live chat or open a support ticket, and we will provide you with our Fonepay UPI details for direct payment. The process is quick and secure.

What is your response time?

Live chat responses are typically instant during business hours and within minutes 24/7. Support tickets are answered within 30 minutes on average.

Do you offer phone support?

Currently, we focus on live chat and ticket support to provide faster, more efficient assistance. Our chat support is available 24/7.

Can you help migrate my website?

Yes! We offer free website migration for all hosting plans. Just open a support ticket after purchasing, and our team will handle everything.

Already a Customer?

Log in to your client area to manage your hosting, view invoices, and access support.